High confidence · 50 reviews analyzed · Based on 50 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate simple setup process for new hardware remains a highlight for satisfied users, but report persistent application launch failures following the latest update prevent basic printing and scanning tasks and mandatory account creation requirements frustrate users attempting to perform local printing or scanning tasks.
Rating: 4.1
Reviews: 50
Confidence: high
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Simple setup process for new hardware remains a highlight for satisfied users
- “Users mention the initial configuration of new printers is straightforward”
- “Positive feedback highlights the ease of getting started with new devices”
Complaint
Common complaints
- Persistent application launch failures following the latest update prevent basic printing and scanning tasks
- “Users report the app hangs on a loading screen or white screen upon opening”
- “Multiple reports confirm the app fails to load entirely on recent builds”
- Mandatory account creation requirements frustrate users attempting to perform local printing or scanning tasks
- “Users express dissatisfaction with being forced to register for an account to use hardware”
- “Privacy concerns regarding data collection for basic printer functionality are frequently cited”
Request
Most requested
- Offline or guest access mode to allow printing without mandatory account registration or cloud login
- “Users request the ability to use hardware without creating an account”
- “Feedback suggests a preference for local-only printer management”