Low confidence · Latest 64 of 126 total reviews analyzed · Based on 126 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate on-demand access to legal counsel provides immediate relief for specific urgent situations, but report intentionally difficult cancellation processes trap users in unwanted recurring subscription billing cycles and persistent login failures and app crashes prevent access to paid legal services.
Rating: 3.4
Reviews: 126
Confidence: low
How did the latest release land?
Overall
4.2/ 5
★★★★★
(16.9K)Current version
4.7/ 5
+0.5 vs overall
★★★★★★
(10.4K)Main signal post-update: on-demand access to legal counsel provides immediate relief for specific urgent situations.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- On-demand access to legal counsel provides immediate relief for specific urgent situations
- “Users report successful same-day callbacks from law firms for specific legal questions”
- “Access to legal advice for traffic tickets and document review is cited as cost-effective”
Complaint
Common complaints
- Intentionally difficult cancellation processes trap users in unwanted recurring subscription billing cycles
- “Users report being forced to send physical letters or faxes to cancel memberships”
- “Multiple accounts of continued billing after verbal cancellation requests via customer support”
- Persistent login failures and app crashes prevent access to paid legal services
- “Users report the application hangs on the login screen despite correct credentials”
- “Frequent reports of the app closing unexpectedly during navigation”