High confidence · Latest 87 of 291 total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate innovative hyperphoto augmented reality features provide a unique way to share memories with friends, but report authentication and cloud server connectivity failures prevent users from accessing the app and printing photos.
Rating: 2.0
Reviews: 291
Confidence: high
How did the latest release land?
Overall
2.0/ 5
★★★★★
(1.1K)Current version
2.1/ 5
+0.1 vs overall
★★★★★
(490)Main signal post-update: innovative hyperphoto augmented reality features provide a unique way to share memories with friends.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Innovative hyperphoto augmented reality features provide a unique way to share memories with friends
- “Users appreciate the interactive dimension added to physical photo prints”
- “The concept of embedding video content into static prints is highly valued”
Complaint
Common complaints
- Authentication and cloud server connectivity failures prevent users from accessing the app and printing photos
- “Users report persistent errors when attempting to log in or create new accounts”
- “Frequent network error messages indicate an inability to communicate with the cloud service”
Request
Most requested
- Improved customer support channels and responsive communication for troubleshooting hardware and software issues
- “Users express frustration over unresponsive email support and lack of phone contact”