Report updated May 14, 2026
Loom: Screen Recorder
For remote and distributed teams, product managers, engineers, and sales professionals.
Loom: Screen Recorder is a challenged business app that is free with in-app purchases. With a 4.8/5 rating from 17.5K reviews, it faces significant user friction. Users particularly appreciate the core video recording functionality provides significant value for business process documentation and team communication, though persistent authentication loops prevent users from accessing their accounts and utilizing the application features remains a common concern.
What is Loom: Screen Recorder?
Loom is an asynchronous video communication platform for remote teams, enabling screen and camera recording on iOS.
Users hire Loom to replace lengthy meetings and emails with high-impact video messages, reducing the social cost of professional coordination.
Current Momentum
v940.0 · today
Zombie- Expanded into 13 new international markets.
- Quiet 3 months — stability focus.
Active Nemesis
Fragmented niche
No dominant direct rival identified yet — see Other Rivals below.
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
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What Are The Key Features?
Automated conversion of screen recordings into populated Jira work items.
Time-stamped comments and emoji reactions on video messages.
Automated captions and transcripts for video content in over 50 languages.
How much does it cost?
- Free tier for individual recording
- Enterprise tier with SSO, SCIM, and custom retention
Freemium model drives bottom-up enterprise sales, with security features gated for business customers.
Who Built It?
Enrichment in progress
Publisher profile available very soon
What other apps does Loom make?
Loom – Screen and Cam Recorder
App
What do users think recently?
High confidence · Latest 60 of 259 total reviews analyzed
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate the core video recording functionality provides significant value for business process documentation and team communication and the simple and fast workflow allows for efficient information sharing without requiring lengthy meetings, but report persistent authentication loops prevent users from accessing their accounts and utilizing the application features and technical instability including app crashes and upload failures disrupts the core recording experience.
What Users Love
What Frustrates Users
What Users Want
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Loom: Screen Recorder?
Where is it available?
Localized markets (1)
How's The Business Market?
How does it evolve in the Business market?
Loom holds a strong category position with 17,542 total ratings, yet recent expansion into 13 new markets signals a shift toward global user acquisition. The gap between its high utility and the negative sentiment in recent reviews suggests that growth is currently outpacing technical stability.
Rank progression
35 active rankings tracked — 30-day window
Which niche is Loom: Screen Recorder in?
to communicate asynchronously via screen recordings
Explore the full Remote Work Recorders niche
Every app in this space — 5 tracked, the niche's live rankings, and Marlvel's editorial take on the job-to-be-done.
The rivals identified
Same space(4)
Both apps serve the professional business sector by providing mobile-first tools to improve team efficiency and documentation in the field.
Differentiators
- Focuses on specialized field technician workflows rather than general-purpose asynchronous video communication tools.
- Includes deep operational features like asset service history and digital inspection forms for trade businesses.
These apps compete for the enterprise productivity budget by offering mobile solutions that streamline internal business processes and communication.
Differentiators
- Provides a low-code drag-and-drop app builder for custom enterprise tools instead of simple video recording.
- Utilizes blockly development environments to allow non-technical staff to create complex, data-driven mobile applications.
Both platforms target the deskless workforce, aiming to bridge the communication gap between remote employees and central management.
Differentiators
- Prioritizes structured task management and event scheduling over Loom's focus on asynchronous video messaging.
- Integrates directly with enterprise-grade communication suites to manage deskless workforce engagement and analytics.
This app competes for the same enterprise communication market, specifically focusing on internal connectivity for distributed workforces.
Differentiators
- Centers on enterprise SSO integration and secure internal communication channels for private corporate networks.
- Lacks the consumer-grade video recording and instant link-sharing capabilities that define the Loom experience.
Compare Loom: Screen Recorder against every rival
All rivals in one side-by-side table — identity, store metrics, ratings & sentiment, and strategic intel — plus a head-to-head page for each.
The outtake for Loom: Screen Recorder
Strengths to defend, gaps to attack
Core Strengths
- Time-stamped collaboration features create team-based network effects
- Link-based sharing workflow reduces professional communication friction
Critical Frictions
- Authentication loops block new-user onboarding
- Upload failures cause data loss during recording
- Subscription management friction creates churn risk
Growth Levers
- Education sector partnerships for B2B distribution
- Wearable integration for field-worker documentation
Market Threats
- Enterprise communication suites integrating native video recording
- Technical instability eroding brand trust
What are the next best moves?
Rebuild authentication flow because login loops are the top-cited barrier to entry → increase new-user conversion
Authentication loops are the #1 complaint theme in sentiment data.
Trade-off: Push the simultaneous screen-and-camera recording feature to Q4 — authentication is a blocker, features are an enhancement.
Audit upload reliability logic because data loss is the #2 complaint → reduce churn of power users
Upload failures are cited as a primary reason for recording disruption.
Trade-off: Pause the international market expansion sprint — stability is required to retain the new user base.
A counter-intuitive read
The high volume of international market entries is a vulnerability, as scaling into new regions while the core authentication flow is broken accelerates the rate of negative brand sentiment.
Feature Gaps vs Competitors
- Simultaneous screen and camera recording (requested by users, available in enterprise communication suites)
Key Takeaways
Loom provides essential async communication value, but the current authentication and upload failures are actively destroying user trust, so the team must prioritize stability over new feature development to prevent churn.
Where Is It Heading?
Declining
The async video market is consolidating, and Loom's reliance on a frictionless experience is failing under the weight of technical debt. If the latest release does not resolve the login and upload issues, the app will lose its position as the primary documentation tool for remote teams.
Persistent authentication loops in the latest release block new users, which directly suppresses the conversion funnel.
Frequent upload failures during recording sessions erode user trust, leading to increased churn among professional power users.