Loom is an asynchronous video communication platform for remote teams, enabling screen and camera recording on iOS.
Product velocity
Dormant
Daily rank 🇺🇸
—
Business
Sentiment
4.8
18k reviews
Nemesis
Fragmented field
The App DNA
What makes this app unique?
Users hire Loom to replace lengthy meetings and emails with high-impact video messages, reducing the social cost of professional coordination.
For Remote and distributed teams, product managers, engineers, and sales professionals.
Key features
Automated conversion of screen recordings into populated Jira work items.
Time-stamped comments and emoji reactions on video messages.
Automated captions and transcripts for video content in over 50 languages.
How much does it cost?
Freemium model drives bottom-up enterprise sales, with security features gated for business customers.
Velocity
Dormant developmentopaqueShow more...
The app has not received a release in the last 12 months, resulting in a zombie classification. There is no evidence of active development, feature updates, or maintenance cycles. the observed data contains only a single release, which is insufficient to establish a current development trend.
Who built it?
User Sentiment
What do users think recently?
Fresh user feedback skews frustrated. Users appreciate the core video recording functionality provides significant value for business process documentation and team communication and the simple and fast workflow allows for efficient information sharing without requiring lengthy meetings, but report persistent authentication loops prevent users from accessing their accounts and utilizing the application features.
How are ratings & reviews evolving?
What users say, by theme
- The core video recording functionality provides significant value for business process documentation and team communication
- The simple and fast workflow allows for efficient information sharing without requiring lengthy meetings
- Persistent authentication loops prevent users from accessing their accounts and utilizing the application features
60 of 259 recent reviews analyzed · high confidence · Frustrated overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Loom: Screen Recorder
How's the Business market?
Loom holds a strong category position with 17,542 total ratings, yet recent expansion into 13 new markets signals a shift toward global user acquisition. The gap between its high utility and the negative sentiment in recent reviews suggests that growth is currently outpacing technical stability.
Read the market outlookThe rivals identified
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for Loom: Screen Recorder
Where is it heading?
The async video market is consolidating, and Loom's reliance on a frictionless experience is failing under the weight of technical debt. If the latest release does not resolve the login and upload issues, the app will lose its position as the primary documentation tool for remote teams.
- Persistent authentication loops in the latest release block new users, which directly suppresses the conversion funnel.
- Frequent upload failures during recording sessions erode user trust, leading to increased churn among professional power users.
The SWOT
- Time-stamped collaboration features create team-based network effects
- Link-based sharing workflow reduces professional communication friction
- Education sector partnerships for B2B distribution
- Wearable integration for field-worker documentation
Next best moves
Rebuild authentication flow because login loops are the top-cited barrier to entry → increase new-user conversion
+ 1 more prioritized moveThe counter-intuitive read
The high volume of international market entries is a vulnerability…
Read the full takeFeature gaps
Simultaneous screen and camera recording (requested by users, available in enterprise communication suites)
Since the last report: The platform's competitive position has declined due to severe technical regressions in authentication and upload stability, forcing a pivot from feature expansion to core maintenance.
Bottom line
Loom provides essential async communication value, but the current authentication and upload failures are actively destroying user trust, so the team must prioritize stability over new feature development to prevent churn.
Unlock 3 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
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