High confidence · Latest 100 of 1.1K total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate positive impact on mental health and actionable guidance, but report subscription and billing practices and app freezing/crashes.
Rating: 4.6
Reviews: 1.1K
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(1.1K)Current version
4.6/ 5
+0.2 vs overall
★★★★★★
(411)Main signal post-update: positive Impact on Mental Health.
Review themes
Praise
What users love
- Positive Impact on Mental Health
- “This app has helped me love myself more, be grateful, and enjoy the moment of each day”
- “Lumiere has really been helpful in my healing journey. I’ve learned a lot about myself from it.”
- Actionable Guidance
- “I'm finding this to be the most helpful of the suite of apps, because it has actionable ideas for today.”
- “It gives you hints on how to deal with challenges”
Complaint
Common complaints
- Subscription and Billing Practices
- “I canceled my account and it still charged me 40 dollars afterwards”
- “Deceptive practices to make you subscribe to a £30 subscription you didn't want when signing up for a trial”
- App Freezing/Crashes
- “After buying membership, it got stuck at gifting membership page.”
- “The app tends to “crash.” When I go to open the app, it freezes on the loading screen then exits out.”