| Core Identity |
| Developer | Health Promotion Board Singapore | Groop Internet Platform inc. | Truity Psychometrics LLC | Mustafa Kulac | Aureliym GmbH | Kangaroo Health | Netsmart Technologies | SMART Recovery USA, Inc. | Psychology Today | PatientsLikeMe |
| Category | Health & Fitness | Health & Fitness | Health & Fitness | Health & Fitness | Medical | Health & Fitness | Medical | Health & Fitness | Health & Fitness | Health & Fitness |
| Platform | iOS | iOS | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 4.3 / 5 | 4.8 / 5 | 4.8 / 5 | 0.0 / 5 | 4.1 / 5 | 4.5 / 5 | 2.1 / 5 | 4.2 / 5 | 3.2 / 5 | 4.2 / 5 |
| Ratings Count | 141 | 44,944 | 21 | 0 | 9 | 66 | 14 | 24 | 17 | 18 |
| Price | Free | Free | Free | $2.99 | Free | Free | Free | Free | Free | Free |
| Release Date | Jul 31, 2023 | Jul 11, 2013 | Dec 5, 2023 | Mar 6, 2026 | May 10, 2023 | May 10, 2019 | Sep 16, 2021 | Feb 14, 2022 | Sep 22, 2021 | Mar 13, 2023 |
| Last Updated | Feb 3, 2026 | Apr 2, 2026 | May 5, 2026 | Mar 6, 2026 | Mar 17, 2026 | Apr 14, 2026 | Apr 16, 2026 | Feb 8, 2026 | Jan 8, 2026 | Apr 21, 2026 |
| Sentiment & Reviews |
| Sentiment | - | negative | mixed | - | - | positive | terrible | positive | negative | negative |
| Score | - | 25/100 | 65/100 | - | - | 85/100 | 15/100 | 75/100 | 35/100 | 35/100 |
| Praises | - | - Access to professional mental health support provides a vital lifeline for users needing convenient care
- Flexibility in selecting and switching providers allows users to find a therapist who fits their needs
| | - | - | - | - Core utility of the application provides value for users when the system functions correctly
| - Practical recovery tools like worksheets and videos provide immediate support for sobriety maintenance
| - Simple navigation and quick access to waiting rooms improve the initial telehealth experience
| - Community health sharing features provide comfort to users managing multiple chronic conditions
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| Complaints | - | - Administrative and billing errors create significant financial stress and distrust for users seeking mental health support
- Unresponsive customer support and broken communication channels prevent resolution of urgent technical or billing issues
- Technical instability including app crashes and screen freezes disrupts critical therapy sessions and messaging
| | - | - | - | - Persistent application crashes during the login process prevent any access to core features
- Registration flow failures prevent new users from creating accounts or validating credentials
| - Technical barriers prevent users from accessing online meetings through the mobile application interface
| - Frequent session interruptions and forced reboots disrupt the continuity of telehealth appointments
- Authentication failures prevent clinicians from accessing their accounts and managing client sessions
| - Frequent application crashes and freezing behavior prevent consistent access to health community groups
- Unexplained account lockouts and session timeouts cause significant data loss during comment composition
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| Requests | - | - Transparent patient reviews for therapists would help users find a suitable match without trial and error
| - | - | - | - | - | - Advanced filtering options for meeting searches to better support specific community needs
| - In-app tools for sharing room links and inviting clients directly into active sessions
| - |
| Strategic Intel |
| Strengths | - Government-backed trust model [Market Segment]
- Apple Watch integration for real-time tracking [Platform]
- eVoucher reward loop [Retention Mechanism]
| - Insurance network partnerships function as a B2B distribution barrier against pure-play rivals
- Brand recognition sustains organic install velocity in the virtual therapy market
| - Truity brand authority drives organic trust
- Sage AI coach provides low-friction entry
| - Local-only data storage functions as a privacy-first distribution barrier against account-heavy clinical apps.
- One-time purchase model eliminates recurring subscription friction for the user.
| - | - Clinical pedigree from Johns Hopkins and Kaiser Permanente establishes high trust for B2B enterprise sales
| - Integrated care workflows within the Netsmart EHR
- Digitized intake forms for administrative efficiency
| - Science-based 4-Point Program provides a clear differentiator from religious-based recovery models
- Attendance verification utility creates a B2B lock-in for court-mandated participants
| - Directory scale drives high-intent lead volume for members
- HIPAA-compliant video tool increases subscription switching costs
| - B2B revenue model via 80+ research partnerships
- Longitudinal data collection creates high switching costs
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| Weaknesses | - SingPass authentication limits addressable market [Regional]
- Lack of high-frequency social features [Engagement]
- No mental health check-ins [Feature Gap]
| - High-frequency billing and administrative error reports drive churn
- Technical instability during live video sessions disrupts service delivery
| - 0.7★ Android-iOS rating gap
- Limited retention beyond initial tests
| - Paid-only model ($2.99) creates a high barrier to entry compared to free-to-start rivals.
- Lack of cloud-sync prevents multi-device habit tracking.
| - | - Low review volume (92 total) indicates limited organic discovery and high reliance on clinical referrals
| - Persistent login and registration failures
- 2.14 average rating on iOS
- Data persistence issues in form submission
| - Reliance on browser redirects for meetings creates a high-friction user experience
- Navigation architecture is non-intuitive, hindering access to core recovery worksheets
| - 3.4★ average rating reflects persistent session-drop complaints
- Lack of landscape orientation limits professional utility
- Authentication failures prevent basic account access
| - High crash frequency during navigation
- Session timeouts cause significant data loss
- 0.5★ rating gap between iOS and Android
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| Pricing | free | subscription | freemium | paid | freemium | free | free | free | subscription | free |
| Momentum | Zombie | Maintenance | Maintenance | Maintenance | Active | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance |
| Update Cadence | 1 versions | 1 versions | 2 versions, ~5d avg | 2 versions, ~3d avg | 5 versions | 2 versions, ~0d avg | 2 versions, 1 majors/6mo, ~3d avg | 2 versions, ~1d avg | 2 versions, 2 majors/6mo, ~0d avg | 2 versions, ~22d avg |
