Luna Physical Therapy user reviews, decoded
High confidence · Latest 67 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Recent user voice shows an excited sentiment. Users appreciate in-home physical therapy sessions provide significant convenience for patients with limited mobility or transportation and professional and knowledgeable therapists build strong rapport while helping patients achieve measurable recovery progress, but report automated communication systems and bot-driven support make it difficult for patients to reach human staff.
Rating: 4.7
Reviews: 99
Confidence: high
The latest update has not addressed the core complaints regarding billing transparency or the lack of human support, as these issues continue to appear in post-update reviews.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- In-home physical therapy sessions provide significant convenience for patients with limited mobility or transportation
- Professional and knowledgeable therapists build strong rapport while helping patients achieve measurable recovery progress
Common complaints
- Automated communication systems and bot-driven support make it difficult for patients to reach human staff
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 99 reviews. Updated regularly.