High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate mobile deposit functionality saves users time by eliminating the need for branch visits, but report forced redirection to a web browser for login creates a broken and dysfunctional authentication flow.
Rating: 4.1
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(388.8K)Current version
4.9/ 5
+0.1 vs overall
★★★★★
(345K)Main signal post-update: mobile deposit functionality saves users time by eliminating the need for branch visits.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch2 releases in range
Review themes
Praise
What users love
- Mobile deposit functionality saves users time by eliminating the need for branch visits
- “Users appreciate the convenience of depositing checks from home”
- “The ability to avoid physical bank trips is a recurring positive mention”
Complaint
Common complaints
- Forced redirection to a web browser for login creates a broken and dysfunctional authentication flow
- “Users report that the app forces a browser handoff that fails to complete”
- “The transition between the app and the web portal prevents successful account access”
Request
Most requested
- Personalizable account naming allows users to better organize work and personal financial management
- “Users request the ability to label accounts to avoid transfer errors”
- “Custom titles would help distinguish between multiple accounts with similar numbers”