High confidence · Latest 100 of 790.2K total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate convenience of mobile ordering and accessibility of frequent, tailored discounts, but report frequent reports of app instability, login failures, and difficulty redeeming rewards.
Rating: 3.0
Reviews: 790.2K
Confidence: high
How did the latest release land?
Overall
2.8/ 5
★★★★★
(790.2K)Current version
3.2/ 5
+0.4 vs overall
★★★★★
(6K)Main signal post-update: convenience of mobile ordering and accessibility of frequent, tailored discounts.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Convenience of mobile ordering and accessibility of frequent, tailored discounts
- “Users value the convenience of mobile ordering”
- “Accessibility of frequent, tailored discounts”
Complaint
Common complaints
- Frequent reports of app instability, login failures, and difficulty redeeming rewards
- “Frequent reports of app instability”
- “Login failures”
- “Difficulty redeeming rewards at the point of sale”