High confidence · Latest 100 of 2.2M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate food quality & variety, but report account & login failures and location & ordering errors.
Rating: 2.9
Reviews: 2.2M
Confidence: high
How did the latest release land?
Overall
4.1/ 5
★★★★★
(2.2M)Current version
2.9/ 5
-1.2 vs overall
★★★★★
(262)Main signal post-update: account & Login Failures.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Food Quality & Variety
- “delicious I love the big Mac and mcdoubles”
- “Best fast food joint in town... Affordable and delicious”
Complaint
Common complaints
- Account & Login Failures
- “app doesn't let me sign in saying the account already exists!”
- “won't let me sign in or sign up but then says to sign in because it recognizes my account”
- Location & Ordering Errors
- “I'm in tn and it sent my order to Seattle Washington”
- “The app keeps switching the pick up location... 20 miles away”