High confidence · Latest 120 of 198 total reviews analyzed · Based on 198 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate mobile ordering and curbside pickup provide a convenient alternative to traditional drive-thru wait times, but report infinite loading screens when attempting to update or change payment methods prevent successful transactions.
Rating: 4.1
Reviews: 198
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(9.9M)Current version
4.8/ 5
+0.2 vs overall
★★★★★
(7.7M)Main signal post-update: mobile ordering and curbside pickup provide a convenient alternative to traditional drive-thru wait times.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch3 releases in range
Review themes
Praise
What users love
- Mobile ordering and curbside pickup provide a convenient alternative to traditional drive-thru wait times
- “Users appreciate the ability to order ahead and use curbside pickup for faster service”
Complaint
Common complaints
- Infinite loading screens when attempting to update or change payment methods prevent successful transactions
- “Users report the payment settings page hangs indefinitely on a spinning wheel”
Request
Most requested
- Native support for gift card integration would improve payment flexibility for users without credit cards
- “Users request the ability to load and use gift cards directly within the app”