MGM Rewards is a travel utility app for MGM Resorts guests to manage loyalty, room access, and on-property reservations on iOS and Android.
The App DNA
What makes this app unique?
It removes the friction of front-desk check-in and physical key collection, allowing guests to move directly to their rooms upon arrival.
For Travelers and casino guests visiting MGM Resorts properties who want to manage their stay, loyalty status, and entertainment bookings.
What does it look like?
Key features
Unlocks hotel room doors directly from the smartphone app at supported properties.
Allows members to check in 24 hours before arrival and skip the front desk upon departure.
In-app interface to request and purchase room upgrades.
How much does it cost?
The app functions as a utility for an existing loyalty program, with no direct subscription or IAP, focusing on driving bookings and on-property spend.
Velocity
Active developmentUX improvementsperformanceShow more...
The app maintains an active development pace, shipping approximately 0.5 releases per week with two distinct versions deployed in the last 11 days. Development is currently focused on core utility, specifically streamlining the guest stay through mobile check-in and digital room key functionality. The release cadence remains stable, with the publisher consistently pushing updates to both iOS and Android platforms to ensure feature parity. The current trajectory suggests a focus on iterative UX improvements rather than major feature overhauls.
Who built it?
User Sentiment
What do users think recently?
Review voice lately leans frustrated. Users appreciate mobile check-in and digital room key features provide a convenient experience for guests at supported properties, but report frequent authentication errors and login failures prevent users from accessing their accounts and reservation details.
How are ratings & reviews evolving?
Weekly average review rating
What users say, by theme
- Mobile check-in and digital room key features provide a convenient experience for guests at supported properties
- Frequent authentication errors and login failures prevent users from accessing their accounts and reservation details
50 of 50 recent reviews analyzed · high confidence · Frustrated overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for MGM Rewards
How's the Travel & Local market?
MGM Rewards holds a #117 position in the US Travel & Local category. The gap between its utility as a loyalty tool and its current 4.1-star rating on Android signals that technical instability is suppressing its potential as a primary booking channel.
The rivals identified
The Analyst's Read
Key takeaways for MGM Rewards
Where is it heading?
The current technical state of MGM Rewards is in a maintenance-mode failure, where the core utility of the app is blocked by basic authentication errors. Unless the stability issues are resolved, the app will continue to drive guests toward third-party booking channels, effectively nullifying the loyalty program's direct-booking strategy.
- Persistent login failures in the latest release prevent users from accessing account details, which directly erodes the loyalty program's digital value proposition.
- Recurring launch crashes on the current version force guests to rely on front-desk staff, negating the operational efficiency gains of mobile check-in.
The SWOT
- Digital room key integration reduces front-desk friction
- Centralized trip dashboard keeps users within the MGM Resorts ecosystem
- In-app room upgrade interface captures incremental revenue
- Digital concierge chat resolves guest issues in-app
Next best moves
Rebuild authentication flow because login failures are the top-cited frustration theme → restore core reservation access
+ 1 more prioritized moveThe counter-intuitive read
The app's technical instability is a strategic advantage for third-party booking rivals…
Read the full takeBottom line
Stabilizing the authentication and session management layers would unlock the revenue potential of the room upgrade interface, which is currently gated by the app's inability to maintain a stable user session.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is MGM Rewards free to use?
Does MGM Rewards work for all MGM hotels?
Why can't I log in to my account?
Sources
Report last updated