My Energy Hub+ is a utility management app for ThompsonGas™ customers to order fuel and view account status on iOS.
The App DNA
What makes this app unique?
The platform removes the friction of phone-based service requests for propane refills and billing inquiries.
For Residential and commercial customers of ThompsonGas™ who prefer digital self-service for fuel management and billing.
What does it look like?
Key features
Request fuel deliveries directly through the app without calling a provider.
Order fuel by dollar amount, gallon count, or tank percentage.
Manage home and business accounts within a single login.
How much does it cost?
The app functions as a free utility portal for existing customers, serving as a B2B tool to reduce customer service call volume.
Velocity
Maintenance developmentperformanceopaqueShow more...
My Energy Hub+ is currently in a maintenance phase, having shipped only one release in the last 155 days. Development activity is limited to minor technical adjustments rather than new features or content. Given the lack of updates over the past five months, the app's development momentum is stagnant.
Who built it?
Smart Energy Systems
13+ apps tracked · Utilities
Manitoba Hydro
City Utilities – My Account
My NNWW Water App
Southwest Gas
UGI Utilities Account
My Utility Account - Mobile
DPDC AMI Customer Service App
My Washington Gas
Philadelphia Gas Works
Columbia Gas
My Energy Center
Santee Cooper’s My Energy LinkUser Sentiment
What do users think recently?
The recent review mood reads mixed. Users appreciate account management features allow users to monitor their gas usage and billing status easily and digital propane ordering provides a convenient alternative to traditional phone-based service requests for customers.
How are ratings & reviews evolving?
What users say, by theme
- Account management features allow users to monitor their gas usage and billing status easily
- Digital propane ordering provides a convenient alternative to traditional phone-based service requests for customers
- Delivery delays and communication gaps leave customers without heat during critical winter weather events
9 of 9 recent reviews analyzed · limited sample · Mixed overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for My Energy Hub+
How's the Utilities market?
My Energy Hub+ occupies a niche utility role for ThompsonGas™ customers, holding a 4.78 rating across 2,038 total ratings. The lack of feature updates over the last 5 months signals a focus on maintenance rather than market expansion.
Read the market outlookThe rivals identified
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for My Energy Hub+
Where is it heading?
The utility management category is shifting toward real-time transparency, leaving My Energy Hub+ exposed due to its lack of delivery tracking and communication features. Unless the team addresses the technical failures in balance reporting and monitoring hardware, the app will continue to serve as a source of frustration rather than a tool for efficiency.
- Persistent delivery delays during winter weather erode brand trust, which compounds the frustration caused by inaccurate account balance displays.
- The latest release focuses on maintenance and bug fixes, indicating that the development team is not currently expanding the feature set.
The SWOT
- Direct backend integration reduces service call volume
- Multi-account management simplifies billing for commercial users
- Real-time delivery tracking would reduce communication gaps
- In-app delivery status alerts could lower support volume
Next best moves
Audit account balance synchronization logic because balance display errors are a top complaint → increase user trust
+ 1 more prioritized moveThe counter-intuitive read
The app's primary value is not the user-facing interface…
Read the full takeSince the last report: The platform remains in a stagnant maintenance cycle, with no material changes to features, pricing, or user sentiment over the last five months. The only updates involve a more precise articulation of existing operational risks and strategic priorities within the SWOT and PM action item sections.
Bottom line
My Energy Hub+ must prioritize technical stability in account balance reporting and delivery communication to protect the core ThompsonGas™ customer base, as current failures in these areas directly undermine the value of the digital self-service portal.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is My Energy Hub+ available to all propane customers?
Can I track my propane delivery in real-time?
Does the app show my accurate account balance?
Sources
- [1] App Store, source
Report last updated