My Fare is a municipal transit ticketing app for Calgary riders that enables digital purchase, storage, and activation of transit passes on iOS and Android.
The App DNA
What makes this app unique?
The app removes the friction of physical ticket vending machines by allowing users to manage fares directly on their smartphones before boarding.
For Calgary Transit riders, including daily commuters, students, and families, who prefer digital fare management over physical tickets.
What does it look like?
Key features
Stores purchased transit tickets and passes directly on the smartphone for offline activation.
Allows purchase and activation of multiple single fares or day passes for a group of riders on one device.
Syncs ticket purchases made on the web portal to the mobile app via user account.
How much does it cost?
The app operates as a digital distribution channel for municipal transit fares with no additional service fees, matching physical vendor pricing.
Velocity
Maintenance developmentUX improvementsperformanceShow more...
The app has seen only one release in the last 235 days, indicating a maintenance-focused development cycle. With the latest update occurring over seven months ago, there is no evidence of active feature development or live operations. The development trend is stagnant, with the most recent activity limited to minor visual bug fixes. Future updates remain infrequent based on the current release cadence.
Who built it?
The City of Calgary
3 apps tracked · Travel
My Fare
Calgary Garbage DayUser Sentiment
What do users think recently?
Fresh user feedback skews upset. Users appreciate core transit functionality works as intended for some users when the app remains stable, but report payment processing errors and the removal of digital wallet support prevent users from purchasing tickets.
How are ratings & reviews evolving?
What users say, by theme
- Core transit functionality works as intended for some users when the app remains stable
- Payment processing errors and the removal of digital wallet support prevent users from purchasing tickets
50 of 50 recent reviews analyzed · high confidence · Upset overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for My Fare
How's the Travel market?
My Fare holds a #99 Free rank in the Canadian Travel category, reflecting its niche utility for local commuters. The 2.88 Android rating against a 3.66 iOS rating highlights a significant platform-specific performance gap that limits the app's reach among its majority Android user base.
Read the market outlookThe rivals identified
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for My Fare
Where is it heading?
The transit ticketing market is shifting toward integrated digital wallets, yet My Fare remains in a maintenance-only cadence with no feature expansion. This technical stagnation leaves the app vulnerable to user churn as commuters revert to physical tickets to avoid the frustration of digital payment failures.
- Persistent payment failures and account data loss in the latest release drive negative sentiment, which erodes the daily active habit.
- The 179-day gap since the last store update signals a maintenance-only posture that leaves critical payment bugs unresolved.
The SWOT
- Digital fare distribution matches physical vendor pricing
- Mobile wallet integration would simplify checkout
Next best moves
Rebuild payment gateway integration because payment failures are the top-cited barrier to usage → increase successful checkout rate
+ 1 more prioritized moveThe counter-intuitive read
The app's #99 rank is actually a success…
Read the full takeSince the last report: Technical stagnation persists with no new features or bug resolutions, while the market positioning has been narrowed to reflect the app's niche utility in the Canadian Travel category.
Bottom line
My Fare must prioritize payment stability and account persistence to regain rider trust, as the current technical instability forces users back to physical tickets. Addressing these core failures would unlock the digital-first transit adoption the city requires.
Unlock 2 critical frictions, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is My Fare safe to use for daily transit?
Does My Fare support mobile wallet payments?
What should I do if my tickets disappear?
Sources
- [1] Play Store listing, source
Report last updated