My Portal - Policy Managerv3.0.17

Released July 20, 2026Redesign

Android

The recent rebuild and redesign of the application yielded a positive rating delta of +1.02 on Android, moving the average from 2.18 to 3.2. However, this upward trend remains unverified due to an extremely small post-update sample of only five reviews. The net impact is neutral until higher review volumes can confirm whether the new dashboard resolves ongoing user friction.

What changed

New featureIntroduction of Broll-e AI assistant for policy and account inquiries
UXComplete app redesign and rebuild from scratch
PerformanceImproved loading speeds and overall performance
UXSimplified navigation structure
UXEnhanced dashboard for easier access to policies, quotes, and key information

Reception

50/ 100 impact scoreNeutral

What worked

UX
Resolving the notch layout conflict and provider selection friction during setup indicates progress on the interface rebuild.

What didn't

New feature
no evidence
There is no user feedback regarding the introduction of the Broll-e AI assistant in the post-update reviews.
Performance
no evidence
The post-update reviews contain no mentions of the loading speed or performance changes.

Marlvel takeaways

Address the renewal friction by introducing an in-app cancellation mechanism to resolve the new complaint where reviewers describe an inability to cancel automatic renewals.
Expose the No Claims Discount policy document more clearly in the redesigned dashboard to address user download difficulties.
Gather additional reviews on Android to validate the rating increase from 2.18 to 3.2, which currently relies on only five post-update reviews.

Original release notes

My Portal 3.0 is here. Completely redesigned and rebuilt from scratch with a faster, cleaner experience and powerful new features.

What’s new in this update:

* Broll-e AI assistant. Ask about your cover, drivers, no-claims bonus, MOT, mileage, payments and more.

* New design. Faster loading, simpler navigation and improved performance throughout.

* Better dashboard. Your policies, quotes and key information are now easier to access than ever.