High confidence · Latest 100 of 165.6K total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate ease of use and navigation and digital id card access, but report loading and performance issues and login and registration failures.
Rating: 4.8
Reviews: 165.6K
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(165.6K)Current version
4.8/ 5
+0.1 vs overall
★★★★★
(144.5K)Main signal post-update: ease of Use and Navigation.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use and Navigation
- “App is intuitive and provides everything I need to know about my insurance policy.”
- Digital ID Card Access
- “So convenient to have ID card digital”
- “Integrates with Apple Wallet well.”
Complaint
Common complaints
- Loading and Performance Issues
- “it's in the minutes to even be able to do anything besides watching the loading circle of death”
- Login and Registration Failures
- “unable to login, retrieve username, or reset password!”