High confidence · Latest 108 of 130 total reviews analyzed · Based on 130 reviews. Signal may be noisy.
Recent user voice shows a frustrated sentiment. Users appreciate mobile access to account management provides convenience when away from home or during signal outages and simplified payment interface allows for quick bill settlement without requiring phone support, but report recurring loss of local channels due to carriage negotiations creates significant dissatisfaction among long-term subscribers and high monthly subscription costs and perceived lack of loyalty rewards drive customers to consider competitors.
Rating: 4.1
Reviews: 130
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Mobile access to account management provides convenience when away from home or during signal outages
- “Users appreciate the ability to manage services when satellite signals are interrupted by weather”
- “Mobile access is cited as a helpful alternative for account tasks while traveling”
- Simplified payment interface allows for quick bill settlement without requiring phone support
- “Customers find the payment flow within the app to be straightforward and time-saving”
- “Users report that the app successfully handles routine bill payments”
Common complaints
- Recurring loss of local channels due to carriage negotiations creates significant dissatisfaction among long-term subscribers
- “Users report missing local network channels for extended periods”
- “Subscribers express frustration at paying full price while losing access to local news and sports”
- High monthly subscription costs and perceived lack of loyalty rewards drive customers to consider competitors
- “Long-term customers feel pricing is uncompetitive compared to local internet-based providers”
- “Users frequently mention the high cost of service as the primary reason for potential cancellation”
Most requested
- Customizable channel packages would allow subscribers to avoid paying for unwanted sports or music content
- “Users request the ability to select their own channel lineup to reduce monthly bills”
- “Customers express frustration at being forced to pay for content they do not watch”