| Core Identity |
| Developer | EmblemHealth | Elevance Health, Inc | United HealthCare Services, Inc. | Alignment Healthcare | ottonova Technology Services GmbH | CareFirst, Inc. | medicarehb | LIV Saúde | Vhi Healthcare Designated Activity Company | National Health Insurance Admin. Co. (NatHealth) |
| Category | Health & Fitness | Medical | Medical | Health & Fitness | Health & Fitness | Business | Shopping | Medical | Medical | Medical |
| Platform | iOS, Android | Android, iOS | iOS, Android | iOS, Android | iOS | iOS | Android, iOS | Android, iOS | iOS, Android | Android, iOS |
| Store Metrics |
| Rating | 1.5 / 5 | 4.8 / 5 | 4.6 / 5 | 2.8 / 5 | 4.3 / 5 | 1.4 / 5 | 2.1 / 5 | 2.4 / 5 | 4.5 / 5 | 3.7 / 5 |
| Ratings Count | 164 | 526,190 | 14,446 | 62 | 11 | 23 | 7 | 183 | 73 | 3 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Mar 30, 2022 | Aug 30, 2019 | Dec 1, 2022 | Dec 29, 2018 | Jun 21, 2017 | Aug 11, 2024 | Mar 15, 2022 | Jul 28, 2019 | Aug 22, 2017 | May 7, 2020 |
| Last Updated | Apr 22, 2026 | May 18, 2026 | Apr 10, 2026 | Aug 6, 2024 | May 13, 2026 | Apr 15, 2026 | Mar 15, 2022 | Nov 26, 2025 | Mar 22, 2026 | Mar 15, 2021 |
| Sentiment & Reviews |
| Sentiment | terrible | negative | terrible | terrible | - | - | - | - | - | - |
| Score | 15/100 | 25/100 | 15/100 | 15/100 | - | - | - | - | - | - |
| Praises | - Basic insurance information access provides utility for users who manage to successfully navigate the login process
| - Digital insurance card access provides convenience for users who frequently forget their physical documentation
| - Helpful customer service staff provide support for insurance and co-payment inquiries
| - Customer service representatives provide polite and helpful support for health plan inquiries
- Navigation and feature layout provide a straightforward experience for elderly health plan members
| - | - | - | - | - | - |
| Complaints | - Persistent login loops and authentication failures prevent users from accessing their health insurance information and cards
- Frequent application crashes and slow loading times degrade the user experience on modern mobile hardware
- Missing UI elements and broken navigation prevent users from viewing essential insurance documents like ID cards
| - Persistent login failures and authentication errors prevent users from accessing their account information entirely
| - Frequent login failures and authentication errors prevent access to essential account information
- Incomplete mobile functionality forces users to rely on external web browsers for basic tasks
| - Persistent application launch failures prevent users from accessing account information or digital ID cards
- Inability to process premium payments or access financial account features within the mobile interface
| - | - | - | - | - | - |
| Requests | - | - Integration with third party fitness trackers to automate wellness activity logging and point collection
| - Integration of digital insurance cards into mobile wallet applications for easier access
| - Implementation of reliable troubleshooting documentation to resolve common launch and permission errors
| - | - | - | - | - | - |
| Strategic Intel |
| Strengths | - Secure messaging integration reduces call center overhead
- Digital ID card access enables self-service proof-of-coverage
| - Digital ID card utility reduces administrative friction at point-of-care
- HealthKit integration increases session frequency via personal health data aggregation
| - In-network provider search functions as a B2B distribution hook to control plan costs.
- Digital ID card integration reduces administrative friction for members during provider visits.
| - ACCESS On-Demand Concierge service builds institutional trust
- Established brand presence in Medicare Advantage market
| - Modern UI sustains a premium brand perception
- Digital-first architecture avoids legacy system bloat
| - | - | - | - | - |
| Weaknesses | - 1.55-star iOS rating indicates severe stability issues
- Persistent login loops prevent core feature access
- Missing UI elements on specific devices
| - Persistent authentication errors block core account access
- Automated chat assistant forces users to phone support
| - 0.3★ rating gap between iOS and Android platforms indicates inconsistent build quality.
- Persistent login failures reported across multiple updates.
| - Persistent launch-loop failures on multiple device models
- Inability to process premium payments in-app
- Invalid membership number errors during login
| - 4.27 rating on 11 reviews indicates low market penetration
- Lack of 24/7 automated support creates service gap
| - | - | - | - | - |
| Pricing | free | free | free | free | subscription | free | free | free | free | free |
| Momentum | Maintenance | Maintenance | Intense | Zombie | Active | - | - | Steady | Active | Zombie |
| Update Cadence | 2 versions, ~1d avg | 5 versions, ~15d avg | 5 versions | 2 versions, ~182d avg | 5 versions, 3 majors/6mo, ~11d avg | - | - | 5 versions | 5 versions | 5 versions |
