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MyLA 3-1-1 vs its rivals

Side-by-side comparison against MyLA 3-1-1's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

MyLA 3-1-1
This App
Austin 311
Peer
SeeClickFix
Peer
Core Identity
DeveloperCity of Los AngelesCity of AustinSeeClickFix
CategoryUtilitiesUtilitiesUtilities
PlatformiOS, AndroidiOS, AndroidiOS, Android
Store Metrics
Rating1.4 / 52.5 / 54.6 / 5
Ratings Count435497,804
PriceFreeFreeFree
Release DateMar 28, 2025Jul 28, 2014Aug 12, 2009
Last UpdatedNov 21, 2025May 6, 2026May 6, 2026
Sentiment & Reviews
Sentimentterriblemixed-
Score15/10050/100-
Praises
  • Direct service request submission provides a faster alternative to long phone wait times
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Complaints
  • Broken authentication and login workflows prevent users from accessing core service request features
  • Technical instability and frequent crashes during photo uploads or address verification steps
  • Degraded user experience following the latest update compared to the previous functional version
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Requests
  • Reversion to the previous application version that offered reliable and simple service reporting
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Strategic Intel
Strengths
  • Direct integration with city maintenance workflows replaces high-friction telephone queues.
  • 11-language support functions as a B2B distribution barrier into diverse Austin demographics
  • Platform-agnostic portability allows cross-jurisdiction reporting
  • CRM-integrated routing reduces manual triage for municipal staff
Weaknesses
  • 1.43 iOS rating reflects critical failure in core authentication and photo-upload workflows.
  • Degraded navigation speed post-update forces users back to legacy support channels.
  • 2.51-star iOS rating indicates significant friction in the core reporting flow
  • 1.12-star Android-iOS rating gap indicates cross-platform parity issues
  • No public-facing issue map visualization limits community accountability
Pricingfreefreesubscription
MomentumMaintenanceMaintenanceMaintenance
Update Cadence2 versions, ~9d avg2 versions, ~1d avg2 versions, 1 majors/6mo, ~7d avg

Compare MyLA 3-1-1 head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by MyLA 3-1-1, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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