High confidence · 66 reviews analyzed · Based on 66 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate low commission rates for drivers compared to major ride-sharing competitors, but report unreliable metro ticket issuance post-payment causes financial loss and frustration and driver behavior including ride cancellations and demands for extra cash payments.
Rating: 4.9
Reviews: 66
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(480.2K)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(2.4K)Main signal post-update: low commission rates for drivers compared to major ride-sharing competitors.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch5 releases in range
Review themes
Praise
What users love
- Low commission rates for drivers compared to major ride-sharing competitors
- “Users highlight the platform as a cost-effective alternative to larger ride-sharing apps”
Complaint
Common complaints
- Unreliable metro ticket issuance post-payment causes financial loss and frustration
- “Users report paying for metro tickets that fail to generate a valid QR code”
- Driver behavior including ride cancellations and demands for extra cash payments
- “Drivers frequently cancel bookings or demand payments above the app-quoted price”
Request
Most requested
- Improved accountability mechanisms to prevent driver overcharging and ride cancellations
- “Users request better enforcement of quoted prices to stop driver price gouging”