Low confidence · Latest 65 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate vehicle identification via vin scanning provides efficient part lookup for professional shop workflows, but report frequent application crashes and loading failures prevent users from accessing parts catalogs post-update and restricted commercial account requirements alienate individual diy customers seeking to purchase automotive parts.
Rating: 2.7
Reviews: 100
Confidence: low
How did the latest release land?
Overall
2.7/ 5
★★★★★★
(574)Current version
2.7/ 5
-0.1 vs overall
★★★★★★
(49)Main signal post-update: frequent application crashes and loading failures prevent users from accessing parts catalogs post-update.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Vehicle identification via VIN scanning provides efficient part lookup for professional shop workflows
- “Users appreciate the ability to scan VINs to quickly populate vehicle data”
- “The integration of VIN scanning with professional shop tools is cited as a time-saving feature”
Complaint
Common complaints
- Frequent application crashes and loading failures prevent users from accessing parts catalogs post-update
- “Multiple reports of the app failing to load or crashing immediately upon login”
- “Users describe the app as unusable due to persistent white screens and forced restarts”
- Restricted commercial account requirements alienate individual DIY customers seeking to purchase automotive parts
- “DIY customers express frustration that the app is gated behind commercial account requirements”
- “Users report feeling ostracized by the lack of a consumer-facing ordering interface”
- Persistent login and session management issues force users to re-authenticate during every session
- “Users report being logged out automatically after closing the application”
- “Repeated complaints regarding the inability to save credentials or maintain an active session”
Request
Most requested
- Expanded access for non-commercial customers to enable direct parts ordering for individual vehicle owners
- “Requests for a consumer-friendly version of the app to allow non-business users to order parts”
- “Users suggest opening the platform to the general public to increase revenue potential”