National Grid user reviews, decoded
High confidence · 50 reviews analyzed · Based on 50 reviews. Signal may be noisy.
The recent review mood reads frustrated. Users appreciate bill payment functionality provides a convenient and efficient way for users to manage monthly utility costs and navigation and information access within the interface allow users to understand their usage data clearly, but report authentication failures and login page errors prevent users from accessing their accounts to pay bills.
Rating: 4.8
Reviews: 50
Confidence: high
The latest update introduced widespread login and payment portal regressions, causing a sharp decline in sentiment as users report being unable to access their accounts or pay bills.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Bill payment functionality provides a convenient and efficient way for users to manage monthly utility costs
- Navigation and information access within the interface allow users to understand their usage data clearly
Common complaints
- Authentication failures and login page errors prevent users from accessing their accounts to pay bills
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 50 reviews. Updated regularly.