National PTI Journey Plannerv#6.170.0.2807232 / 6.170.0.2807232

Released May 20, 2026Redesign

iOS Android

The recent redesign triggered a decline in the average rating from 2.26 to 1.5 stars on Android. Users report critical regressions in journey planning accuracy and postcode recognition that undermine the primary function of the app. The update currently presents a negative impact on user experience.

What changed

UXRe-branded the app from Traveline SW to National PTI
New featureAdded bike and scooter sharing schemes
New featureIntroduced carbon savings data for journey results
UXAdded light and dark mode app styles
UXEnabled custom travel updates for specific services and stops

Reception

38/ 100 impact scoreNegative

What worked

New feature
No positive user feedback or adoption signals were recorded for the addition of bike and scooter sharing or carbon savings data.
UX
No positive user feedback was recorded for the rebranding or the addition of light and dark mode styles.

What didn't

UX
backfired
The rebranding and interface changes coincided with reports of inaccurate journey times and postcode recognition failures.

Marlvel takeaways

Prioritize a hotfix for the postcode recognition engine to restore core utility for navigation users.
Investigate the data source integration for journey planning to resolve the reported inaccuracies in travel time estimates.
Monitor regional bus operator coverage to address reports of incomplete data in the latest build.

Original release notes

Re-branded National Public Transport Information (or National PTI for short) from Traveline SW. Same Great Britain-wide journey planning, departures, travel updates and active travel information for your public transport trips.
Real time data is used when available and data is updated up to daily. Choose travel updates for your own services and stops.
Bike and scooter sharing schemes are being added, with carbon savings are given for all journey results. Choose light or dark modes app style.