| Core Identity |
| Developer | Delivery.com, LLC | Talabat General Trading and Contracting Company | 7-Eleven, Inc. | Kangaroo Limited | Buffalo Wild Wings, Inc. | Papa John's International Inc. | Dave's Hot Chicken |
| Category | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink |
| Platform | iOS, Android | Android, iOS | iOS | iOS, Android | Android, iOS | iOS, Android | Android, iOS |
| Store Metrics |
| Rating | 5.0 / 5 | 4.6 / 5 | 4.7 / 5 | 4.7 / 5 | 4.9 / 5 | 4.9 / 5 | 4.9 / 5 |
| Ratings Count | 1 | 308,485 | 158,634 | 40,043 | 634,269 | 1,398,677 | 66,387 |
| Price | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Mar 12, 2024 | Aug 2, 2011 | Dec 5, 2017 | Sep 30, 2023 | Sep 13, 2015 | Dec 13, 2010 | Apr 18, 2023 |
| Last Updated | Dec 2, 2025 | May 18, 2026 | Mar 23, 2026 | Apr 17, 2026 | May 1, 2026 | May 4, 2026 | Mar 23, 2026 |
| Sentiment & Reviews |
| Sentiment | - | negative | excellent | terrible | terrible | negative | - |
| Score | - | 25/100 | 94/100 | 15/100 | 25/100 | 25/100 | - |
| Praises | - | - Convenient food delivery and grocery shopping options provide utility for daily household needs
- Fast delivery service and temperature control maintain food quality for many regular users
| - | - Fast delivery speeds and attractive promotional discounts provide initial value for new users
| - High quality food and flavor profiles keep loyal customers returning for specific menu items
- Clean visual design of the interface provides a pleasant browsing experience for food ordering
| - Reliable food quality and fresh ingredients maintain high satisfaction for loyal delivery customers
- Efficient delivery operations provide fast service that meets expectations for regular pizza nights
| - |
| Complaints | - | - Poor customer service responsiveness and lack of accountability for order errors frustrate frequent users
- Inaccurate delivery estimates and frequent order cancellations disrupt meal planning for daily users
| - | - Customer support fails to provide refunds or human assistance for missing or spoiled food items
- Delivery drivers mark orders as completed without actual delivery or customer contact
- Inaccurate order tracking and long delays result in cold or incorrect food arrivals
| - Persistent technical failures during checkout and account login prevent users from completing food orders
- Broken trivia functionality and rewards redemption errors erode the value of the loyalty program
| - Critical app launch failures post-update prevent users from accessing the menu or ordering
- Forced AI assistant integration creates friction for users who prefer traditional ordering flows
| - |
| Requests | - | - Implementation of a granular feedback system for individual items to improve quality control
| - | - Implementation of cash on delivery payment options for users without credit cards
| - Expanded customization options for wing orders to match the flexibility provided by in-store staff
| - Granular profile settings for food allergy documentation to prevent accidental ingredient inclusion
| - |
| Strategic Intel |
| Strengths | - Loyalty points program incentivizes repeat purchase behavior
- Corporate account management secures high-volume recurring order pipelines
| - Multi-vertical delivery model increases daily active usage
- Regional localization drives #1 chart positions in 8 markets
- Subscription-tier gate incentivizes repeat purchase behavior
| - Massive physical store network for fulfillment
- Unique SNAP EBT split-payment integration
- High-value Gold Pass loyalty ecosystem
| - Partner API integration scales restaurant supply-side volume
- Aggressive daily discount structure lowers new-user acquisition costs
| - Blazin' Status loyalty tier incentivizes high-spend power users
- Trivia engagement loop drives daily session frequency
- High-quality core menu drives repeat purchase behavior
| - Consistent food quality maintains high satisfaction for loyal delivery customers
- Integrated rewards program incentivizes repeat purchase behavior
| - |
| Weaknesses | - 0-rating Android base indicates lack of market penetration
- No multi-vertical marketplace utility limits daily active usage
| - High-frequency complaints regarding customer support responsiveness
- Opaque subscription billing triggers user trust erosion
- Inaccurate inventory management leads to frequent order cancellations
| - Geographic limitations on restaurant delivery
- Delivery fees for non-subscribers
- Inventory limited to C-store selection
| - Automated support loops prevent human resolution of missing orders
- Delivery-status discrepancies cause significant financial loss for users
| - Persistent checkout and login failures block revenue
- Rewards redemption errors erode loyalty value
- Inflexible wing customization frustrates power users
| - Critical app launch failures post-update prevent menu access
- Forced AI assistant integration creates friction for traditional users
| - |
| Pricing | free | freemium | freemium | free | free | free | free |
| Momentum | Steady | Active | - | Intense | Active | Active | Intense |
| Update Cadence | 5 versions | 5 versions, ~9d avg | - | 5 versions | 5 versions, ~7d avg | 5 versions, 2 majors/6mo, ~9d avg | 5 versions |
