Low confidence · 57 reviews analyzed · Based on 57 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate business users value the fast connection speeds provided by the corporate vpn service, but report frequent application crashes and blank screens occur immediately following the latest update and rigid refund policies and poor customer service interactions frustrate users seeking subscription cancellations.
Rating: 3.2
Reviews: 57
Confidence: low
How did the latest release land?
Overall
3.6/ 5
★★★★★★
(474)Current version
2.7/ 5
-0.9 vs overall
★★★★★★
(27)Main signal post-update: frequent application crashes and blank screens occur immediately following the latest update.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Business users value the fast connection speeds provided by the corporate VPN service
- “Users report high connection speeds suitable for professional requirements”
- “Positive feedback regarding the utility of the service for corporate environments”
Complaint
Common complaints
- Frequent application crashes and blank screens occur immediately following the latest update
- “Multiple reports of the application failing to open or crashing upon launch”
- “Users describe the interface as a non-functional black screen post-update”
- Rigid refund policies and poor customer service interactions frustrate users seeking subscription cancellations
- “Customers report difficulty obtaining prorated refunds after subscription renewals”
- “Support interactions are described as unhelpful and overly focused on policy enforcement”
Request
Most requested
- Implementation of a free trial or free version to evaluate service before purchasing
- “Users express desire for a trial period to test compatibility before committing to a subscription”