Norton360 Antivirus & Security user reviews, decoded
High confidence · 50 reviews analyzed · Based on 50 reviews. Signal may be noisy.
Recent user voice shows an excited sentiment. Users appreciate comprehensive security features provide users with a sense of safety against viruses and malicious websites and long-term users value the consistent protection history and reliability of the security suite across devices, but report aggressive upselling and confusing pricing tactics lead users to feel misled about subscription costs.
Rating: 4.6
Reviews: 50
Confidence: high
The latest update introduced new technical regressions, including service availability issues and persistent crashes, which offset the positive sentiment regarding security efficacy.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Comprehensive security features provide users with a sense of safety against viruses and malicious websites
- Long-term users value the consistent protection history and reliability of the security suite across devices
- Responsive customer support helps resolve billing and refund issues promptly for dissatisfied users
Common complaints
- Users report: Aggressive upselling and confusing pricing tactics lead users to feel misled about subscription costs
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 50 reviews. Updated regularly.