High confidence · Latest 60 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Recent user voice shows a upset sentiment. Users appreciate helpful staff members provide professional support during the initial onboarding and document verification process, but report last minute shift cancellations by facilities leave workers without pay or compensation for their time and technical glitches and broken navigation prevent users from successfully submitting hours or viewing available shifts.
Rating: 4.5
Reviews: 99
Confidence: high
The latest update has not addressed the core complaints regarding shift cancellations, technical bugs, or the lack of responsive support, leaving sentiment at a consistently low level.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
What users love
- Helpful staff members provide professional support during the initial onboarding and document verification process
- “Users report positive interactions with support staff during the setup phase”
- “Some professionals appreciate the assistance provided by the team when issues arise”
Common complaints
- Last minute shift cancellations by facilities leave workers without pay or compensation for their time
- “Users report being sent home after arriving at facilities for scheduled shifts”
- “Reviewers express frustration over the lack of financial protection when shifts are cancelled hours before start time”
- Technical glitches and broken navigation prevent users from successfully submitting hours or viewing available shifts
- “Users describe the app getting stuck on loading screens or failing to display shift locations”
- “Reviewers report being forced to use web browsers to submit hours because the app fails to process them”
- Unresponsive customer service and lack of transparency regarding available work in specific geographic regions
- “Users allege the company collects sensitive personal data before disclosing that no work exists in their area”
- “Reviewers report being unable to reach human support via phone or email to resolve account issues”
Most requested
- Clearer disclosure of active service areas before users provide sensitive personal and financial documentation
- “Users request that the app verify geographic availability before requiring extensive credential uploads”
- “Reviewers suggest transparency regarding state coverage to prevent wasted time during onboarding”