Octopus Energy user reviews, decoded
Low confidence · Latest 62 of 71 total reviews analyzed · Based on 71 reviews. Signal may be noisy.
Review voice lately leans frustrated. Users appreciate smart charging features effectively manage off-peak electricity usage for electric vehicle owners and clear display of energy tariffs and export data helps solar panel owners monitor their generation, but report replacement of consistent weekly rewards with a lottery scratch card system frustrates long-term loyal customers.
Rating: 3.7
Reviews: 71
Confidence: low
The latest update introduced new login failures and further obscured financial data, leading to a spike in negative sentiment that outweighs the minor bug fixes mentioned in release notes.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Smart charging features effectively manage off-peak electricity usage for electric vehicle owners
- Clear display of energy tariffs and export data helps solar panel owners monitor their generation
Common complaints
- Replacement of consistent weekly rewards with a lottery scratch card system frustrates long-term loyal customers
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 71 reviews. Updated regularly.