High confidence · Latest 100 of 14.1K total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate offline reliability & safety and exceptional customer support, but report paywall & trial friction and android technical bugs.
Rating: 4.4
Reviews: 14.1K
Confidence: high
How did the latest release land?
Overall
4.0/ 5
★★★★★
(14.1K)Current version
4.4/ 5
+0.4 vs overall
★★★★★★
(8.2K)Main signal post-update: offline Reliability & Safety.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Offline Reliability & Safety
- “I was able to escape a forest fire when I had no cell service!”
- “It legit got my butt out of a jam when I was lost.”
- Exceptional Customer Support
- “Excellent 'in-country' phone support.”
- “The folks at onX actually answer the phone.”
Complaint
Common complaints
- Paywall & Trial Friction
- “Asking for credit card info before a free trial... it's not worth entering.”
- “You basically cant even use it unless you pay for it.”
- Android Technical Bugs
- “The app won’t actually let you start navigation while offline... this limitation only exists on Android.”
- “App again will not function in landscape mode.”