High confidence · Latest 100 of 30K total reviews analyzed
Thrilled
Recent user voice shows a thrilled sentiment. Users appreciate ease of use and accessibility and efficiency and time-saving, but report limited scope of representatives and missing communication channels.
Rating: 4.9
Reviews: 30K
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(30.4K)Current version
4.9/ 5
-0.0 vs overall
★★★★★
(19.7K)Main signal post-update: ease of Use and Accessibility.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Ease of Use and Accessibility
- “It's easy and intuitive to use”
- “Removes all the anxiety from the process. Easy navigation.”
- Efficiency and Time-Saving
- “It takes about 3 minutes!”
- “Saves time and you can also see what issue we should be concern with.”
Complaint
Common complaints
- Limited Scope of Representatives
- “It would be better if it also had the option to connect me to my state Senator and state House rep.”
- Missing Communication Channels
- “Your system should also include an email address for our senators and representatives.”