High confidence · Latest 82 of 412 total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate technical support team members provide quick and polite assistance during live chat sessions, but report predatory subscription renewal practices prevent users from cancelling trials or obtaining promised refunds and core parental control features fail to track location or block apps as advertised.
Rating: 1.2
Reviews: 412
Confidence: high
How did the latest release land?
Overall
2.5/ 5
★★★★★★
(11.9K)Current version
1.2/ 5
-1.3 vs overall
★★★★★
(12)Main signal post-update: predatory subscription renewal practices prevent users from cancelling trials or obtaining promised refunds.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Technical support team members provide quick and polite assistance during live chat sessions
- “Users report positive interactions with specific support staff”
- “Some customers mention quick resolution of account inquiries via chat”
Complaint
Common complaints
- Predatory subscription renewal practices prevent users from cancelling trials or obtaining promised refunds
- “Users report being charged for annual subscriptions despite attempting to cancel during trial periods”
- “Customers describe being trapped in a cycle of automated responses and denied refund requests”
- Core parental control features fail to track location or block apps as advertised
- “Parents report inaccurate location tracking where children appear at home while away”
- “Users note that screen time limits and app blocking fail to function on child devices”