Patient Access is a medical utility app for UK patients to book GP appointments and manage records on iOS and Android.
Product velocity
Dormant
Daily rank 🇺🇸
—
Medical
Sentiment
4.6
195k reviews
Nemesis
Doctolib - Your health partner
The App DNA
What makes this app unique?
Users hire the app to manage repeat prescriptions and clinical interactions without visiting a physical practice, saving time on administrative health tasks.
For UK-based patients seeking digital access to GP services, repeat prescriptions, and local pharmacy health support.
What does it look like?
Key features
Links user account to specific UK GP practice for appointment booking and record access.
Enables video appointments with clinicians when enabled by the practice.
How much does it cost?
Operates as a free utility supported by the developer's role as an NHS clinical information system provider.
Velocity
Dormant developmentopaqueShow more...
The app has entered a zombie state, with no updates released in the last 332 days. The latest release focused solely on technical upgrades and the removal of widget support, indicating a lack of active development. There is no evidence of ongoing feature work or maintenance cycles, and the app has remained stagnant for nearly a year.
Who built it?
Egton Medical Information Systems
2 apps tracked · Medical
FourteenFish PortfolioUser Sentiment
What do users think recently?
Recent user voice shows an upset sentiment. Users appreciate core functionality for booking medical appointments and ordering repeat prescriptions remains useful for some patients, but report persistent login failures and authentication errors prevent users from accessing their medical records and prescriptions.
How are ratings & reviews evolving?
Weekly average review rating
What users say, by theme
- Core functionality for booking medical appointments and ordering repeat prescriptions remains useful for some patients
- Persistent login failures and authentication errors prevent users from accessing their medical records and prescriptions
50 of 50 recent reviews analyzed · high confidence · Upset overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Patient Access
How's the Medical market?
Patient Access holds a #4 Free position in the UK Medical category. The lack of updates for 11 months suggests a defensive posture rather than a growth-oriented strategy.
Read the market outlookThe rivals identified
By Doctolib
Both platforms function as primary digital interfaces for medical appointment booking and health record management, targeting patients who require reliable access to local healthcare providers.
- Doctolib supports family account management, allowing users to coordinate health documents for multiple dependents.
- Doctolib provides a multi-specialty provider search, whereas Patient Access focuses on specific GP practice integration.
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Patient Access
Where is it heading?
The UK medical utility market is consolidating around integrated care pathways, and Patient Access is currently failing to keep pace due to technical instability. The lack of feature velocity over the last year suggests the app is losing its competitive edge, which will likely lead to increased user churn as patients seek more reliable digital alternatives.
- Persistent authentication errors in the latest version prevent users from accessing medical records, which compounds the rating drag already visible on Android.
- The 11-month gap in feature updates suggests the product is in maintenance mode, leaving it exposed to more agile health-tech competitors.
The SWOT
- Official integration with NHS clinical systems creates a high switching cost for patients
- Expanding pharmacy service bookings could diversify utility beyond GP-linked features
Next best moves
Audit authentication flow because login failures are the top complaint → reduce churn
The counter-intuitive read
The 11-month update silence is not just neglect…
Read the full takeSince the last report: The app's competitive position has declined as the 11-month update silence is now interpreted as a transition to maintenance mode, increasing vulnerability to agile competitors.
Bottom line
Patient Access provides essential NHS-linked utility, but the broken authentication flow and 11-month update silence threaten user retention, so the PM must prioritize a login-flow audit to prevent further churn.
Unlock 2 critical frictions, 1 market threat and the analyst’s take.
Access the full report for freeSources
Report last updated