High confidence · Latest 120 of 149 total reviews analyzed · Based on 149 reviews. Signal may be noisy.

Mixed

Recent user voice shows a mixed sentiment. Users appreciate fast and reliable upi transaction processing provides a smooth daily payment experience for active users, but report inability to register or link accounts using international phone numbers prevents non-resident indians from accessing services.

Rating: 4.8

Reviews: 149

Confidence: high

How did the latest release land?

Overall
4.8/ 5
(23.7M)
Current version
4.7/ 5
-0.1 vs overall
(39.2K)
Main signal post-update: inability to register or link accounts using international phone numbers prevents non-resident Indians from accessing services.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

How have ratings & review volume moved?

Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.

Rating over time

Vertical markers = app releases. Hover any release for the post-release impact delta.

Releases:MajorMinorPatch6 releases in range

Review themes

Praise

What users love

  • Fast and reliable UPI transaction processing provides a smooth daily payment experience for active users
    • Users frequently highlight the speed and efficiency of UPI payments
    • The service is described as a reliable method for daily financial transactions
Complaint

Common complaints

  • Inability to register or link accounts using international phone numbers prevents non-resident Indians from accessing services
    • Users report persistent failure when attempting to register with non-Indian mobile numbers
    • The lack of support for international dialing codes remains a primary barrier for global users
Request

Most requested

  • Direct access to human customer support representatives for resolving account blocking and technical errors
    • Users explicitly request contact methods beyond automated chat bots
    • The lack of a reachable support number is a recurring point of dissatisfaction

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Paytm: Secure UPI Payments, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0