High confidence · 61 reviews analyzed · Based on 61 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate basic transaction functionality provides utility for users who successfully complete their payments, but report technical failures and login errors prevent users from accessing their funds or managing accounts and inadequate customer support and unresponsive ticket systems leave users without resolution for financial issues.
Rating: 4.5
Reviews: 61
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(1.3M)Current version
4.8/ 5
+0.3 vs overall
★★★★★
(1.1K)Main signal post-update: basic transaction functionality provides utility for users who successfully complete their payments.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Basic transaction functionality provides utility for users who successfully complete their payments
- “Users mention the app is useful for online transactions when it functions correctly”
- “Some users find the application interface and payment process satisfactory”
Complaint
Common complaints
- Technical failures and login errors prevent users from accessing their funds or managing accounts
- “Users report frequent error messages and inability to open the application”
- “Multiple reports of failed SMS authentication and login blocks”
- Inadequate customer support and unresponsive ticket systems leave users without resolution for financial issues
- “Users express frustration over unresolved support tickets and lack of contact channels”
- “Reports of money being stuck in wallets with no assistance from the help desk”
Request
Most requested
- Expanded account access for international users to manage NRE and NRO accounts from abroad
- “Users request support for non-Indian phone numbers to facilitate login”
- “Requests for alternative authentication methods like email for international account holders”