High confidence · 83 reviews analyzed · Based on 83 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate convenient access to pet vaccination records and medication refill requests and simplified appointment scheduling reduces reliance on phone calls to the clinic, but report persistent application loading failures prevent access to pet profiles and records and broken registration flow prevents users from entering phone numbers to receive codes.
Rating: 1.9
Reviews: 83
Confidence: high
How did the latest release land?
Overall
2.7/ 5
★★★★★★
(158)Current version
1.9/ 5
-0.8 vs overall
★★★★★
(78)Main signal post-update: persistent application loading failures prevent access to pet profiles and records.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Convenient access to pet vaccination records and medication refill requests
- “Users appreciate viewing medical history without calling the clinic”
- “Refill requests are cited as a time-saving feature for busy pet owners”
- Simplified appointment scheduling reduces reliance on phone calls to the clinic
- “Ability to book slots directly is valued by users”
- “Digital reminders help forgetful owners manage pet health”
Complaint
Common complaints
- Persistent application loading failures prevent access to pet profiles and records
- “Users report the app hangs on a loading screen indefinitely”
- “Reinstalling and rebooting fails to resolve the startup loop”
- Broken registration flow prevents users from entering phone numbers to receive codes
- “The interface fails to accept phone number input during account setup”
- “Users are stuck in a loop where the app demands a number that is already selected”
- Security software flags the application as containing potential malware threats
- “Mobile security tools identify the app as a malware risk”
- “Users are uninstalling the software due to safety concerns”
Request
Most requested
- Addition of detailed pet notes for allergies and medication effectiveness tracking
- “Users want to record specific dietary needs and allergy information”
- “Request for a section to document how well specific prescriptions work”