High confidence · 72 reviews analyzed · Based on 72 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate scheduling and booking features provide convenience for pet owners managing grooming and boarding appointments, but report frequent application crashes on modern android devices prevent users from accessing pet care services and authentication failures and missing registration options block new users from creating or accessing accounts.
Rating: 2.0
Reviews: 72
Confidence: high
How did the latest release land?
Overall
2.1/ 5
★★★★★
(116)Current version
2.3/ 5
+0.2 vs overall
★★★★★★
(15)Main signal post-update: scheduling and booking features provide convenience for pet owners managing grooming and boarding appointments.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Scheduling and booking features provide convenience for pet owners managing grooming and boarding appointments
- “Users appreciate the ability to book services without calling the facility”
- “The ability to upload vaccination records directly to the account is noted as a time-saver”
Complaint
Common complaints
- Frequent application crashes on modern Android devices prevent users from accessing pet care services
- “Users report the application closes immediately upon launch on current flagship devices”
- “Multiple reports indicate the app fails to load or crashes during the initial login process”
- Authentication failures and missing registration options block new users from creating or accessing accounts
- “Users cannot find a clear path to register for an account within the interface”
- “Existing users report persistent errors when attempting to log in with valid credentials”
Request
Most requested
- Integration of biometric authentication would improve security and ease of access for frequent users
- “Users suggest adding fingerprint or facial recognition to simplify the login process”