• Scan an IMEI or serial number straight onto a ticket — and search for it later
• Take a customer email at intake and send updates by email as well as text
• Keep booking tickets offline; anything unsynced is sent the moment you're back
• Put a repair on hold for parts right from the intake form
• Now available in Turkish, Vietnamese, Thai, Hebrew and Arabic
• Fixes for due dates, autocorrect, saving settings and sending feedback