High confidence · Latest 100 of 5.2M total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate food quality, but report broken authentication & login and payment processing failures.
Rating: 4.8
Reviews: 5.2M
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(5.2M)Current version
4.7/ 5
+0.2 vs overall
★★★★★★
(4.2M)Main signal post-update: food Quality.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Food Quality
- “delicious food”
- “Pizza Hut pan has always been my favorite”
Complaint
Common complaints
- Broken Authentication & Login
- “it is nearly impossible to log into the app”
- “app only allows me to create an account. there is no option to log in”
- Payment Processing Failures
- “it wont let the payment process all of my information is correct but it wont process”
- “always shows an error when trying to pay with a debit/ credit card”