High confidence · Latest 72 of 121 total reviews analyzed · Based on 121 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate reliable delivery service with professional staff and warm food quality, but report authentication failures prevent account access due to missing verification codes.
Rating: 4.1
Reviews: 121
Confidence: high
How did the latest release land?
Overall
4.1/ 5
★★★★★
(85.7K)Current version
4.6/ 5
+0.5 vs overall
★★★★★★
(163)Main signal post-update: reliable delivery service with professional staff and warm food quality.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Reliable delivery service with professional staff and warm food quality
- “Users report timely deliveries by uniformed staff”
- “Food arrives warm and maintains consistent quality”
Complaint
Common complaints
- Authentication failures prevent account access due to missing verification codes
- “Users cannot log in because OTP codes fail to arrive via WhatsApp”
- “Registration is blocked for new users unable to receive verification tokens”
Request
Most requested
- Expanded payment options including digital wallet integration for faster checkout
- “Users request QRIS support to diversify payment methods”