Planet Fitness user reviews, decoded
High confidence · Latest 120 of 1.8K total reviews analyzed
Fresh user feedback skews frustrated. Users appreciate the facility environment and equipment quality provide a welcoming space for members to reach fitness goals and the mobile check-in feature provides a convenient way for members to access the gym facility, but report the app fails to load or crashes during login, preventing members from accessing their digital membership barcode.
Rating: 4.9
Reviews: 1.8K
Confidence: high
The latest update failed to resolve persistent login and loading issues, with users continuing to report that the app hangs on the home screen or fails to authenticate.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- The facility environment and equipment quality provide a welcoming space for members to reach fitness goals
- The mobile check-in feature provides a convenient way for members to access the gym facility
Common complaints
- The app fails to load or crashes during login, preventing members from accessing their digital membership barcode
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 1,766 reviews. Updated regularly.