Planet Fitness user reviews, decoded
High confidence · Latest 120 of 1.7K total reviews analyzed
Fresh user feedback skews frustrated. Users appreciate the gym facilities provide a clean and welcoming environment that motivates members to maintain their fitness routines and structured workout videos and diverse equipment options offer value for members at various fitness levels, but report the app fails to load or crashes during login, preventing members from checking into the gym.
Rating: 4.9
Reviews: 1.7K
Confidence: high
The latest update claims performance improvements, but users continue to report persistent login failures and app crashes, keeping the stability theme in a transitional status.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- The gym facilities provide a clean and welcoming environment that motivates members to maintain their fitness routines
- Structured workout videos and diverse equipment options offer value for members at various fitness levels
Common complaints
- The app fails to load or crashes during login, preventing members from checking into the gym
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 1,717 reviews. Updated regularly.