Postmates - Food Delivery user reviews, decoded
High confidence · Latest 120 of 621 total reviews analyzed
Recent user voice shows a frustrated sentiment. Users appreciate convenience of on-demand food delivery provides a reliable alternative to cooking during busy work schedules and wide selection of local restaurants and fast food chains offers variety for diverse dining preferences, but report automated customer service bots fail to resolve refund requests for missing items or stolen orders.
Rating: 4.8
Reviews: 621
Confidence: high
The latest update has not addressed the primary complaints regarding automated support and fee transparency, leaving these issues as active pain points for the user base.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Convenience of on-demand food delivery provides a reliable alternative to cooking during busy work schedules
- Wide selection of local restaurants and fast food chains offers variety for diverse dining preferences
Common complaints
- Users report: Automated customer service bots fail to resolve refund requests for missing items or stolen orders
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 621 reviews. Updated regularly.