Postmates - Food Delivery user reviews, decoded
High confidence · Latest 120 of 475 total reviews analyzed
Recent user voice shows an upset sentiment. Users appreciate wide selection of local restaurants and stores provides convenient options for users needing quick delivery and simple interface allows new users to place orders without needing extensive guidance or tutorials, but report aggressive order stacking and multiple driver stops cause food to arrive cold and significantly delayed.
Rating: 4.8
Reviews: 475
Confidence: high
The latest update has not addressed the core complaints regarding service fees, delivery delays, or the lack of human customer support, leaving these issues as active pain points.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Wide selection of local restaurants and stores provides convenient options for users needing quick delivery
- Simple interface allows new users to place orders without needing extensive guidance or tutorials
Common complaints
- Aggressive order stacking and multiple driver stops cause food to arrive cold and significantly delayed
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 475 reviews. Updated regularly.