High confidence · Latest 111 of 297 total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate core utility of the email service remains functional for long-term users who value the established platform, but report forced version updates prevent users from accessing their accounts and reading essential incoming email messages and international users face significant registration barriers due to restrictive phone number verification and lack of translation.
Rating: 1.7
Reviews: 297
Confidence: high
How did the latest release land?
Overall
1.7/ 5
★★★★★★
(210K)Current version
3.6/ 5
+1.8 vs overall
★★★★★★
(716)Main signal post-update: core utility of the email service remains functional for long-term users who value the established platform.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Core utility of the email service remains functional for long-term users who value the established platform
- “Users acknowledge the service is functional despite widespread complaints”
- “Long-term users report the application remains operational for basic tasks”
Complaint
Common complaints
- Forced version updates prevent users from accessing their accounts and reading essential incoming email messages
- “Users report being locked out of their accounts due to mandatory update prompts”
- “The application forces users to update to continue using basic email functionality”
- International users face significant registration barriers due to restrictive phone number verification and lack of translation
- “Foreign phone numbers are frequently rejected during the account creation process”
- “The lack of English language support makes navigation impossible for non-Chinese speakers”
Request
Most requested
- International users request support for non-Chinese phone numbers to enable account registration and verification processes
- “Multiple requests for support of international phone number formats during sign-up”
- “Users specifically ask for the removal of regional restrictions on account creation”