Low confidence · Latest 64 of 122 total reviews analyzed · Based on 122 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate the core booking process provides a convenient and efficient way to secure train tickets, but report forced app usage for onboard food orders causes hunger when technical errors occur and frequent application crashes and loading failures prevent users from accessing essential travel information.
Rating: 4.7
Reviews: 122
Confidence: low
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(21.6K)Current version
4.6/ 5
-0.0 vs overall
★★★★★★
(507)Main signal post-update: the core booking process provides a convenient and efficient way to secure train tickets.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- The core booking process provides a convenient and efficient way to secure train tickets
- “Users report the booking flow is straightforward and easy to navigate”
- “Positive feedback regarding the ability to exchange tickets within the interface”
Complaint
Common complaints
- Forced app usage for onboard food orders causes hunger when technical errors occur
- “Passengers unable to order refreshments due to persistent application connection errors”
- “Users express frustration that the app is the sole channel for onboard service”
- Frequent application crashes and loading failures prevent users from accessing essential travel information
- “Reports of the application closing immediately upon launch on multiple mobile platforms”
- “Users describe infinite loading screens when attempting to search for connections”
Request
Most requested
- Integration of regional payment methods like Blik would improve the checkout experience
- “Users request support for local payment standards to simplify the transaction process”