Rent the Runway (RTR) user reviews, decoded
High confidence · 57 reviews analyzed · Based on 57 reviews. Signal may be noisy.
Fresh user feedback skews frustrated. Users appreciate the curated selection of clothing provides a balance between classic sophistication and modern trends for professional women and customer service representatives are described as empathetic and solution-oriented when resolving specific order issues for long-term members, but report inventory availability filters frequently show items that are not actually available in any size, wasting user time.
Rating: 4.8
Reviews: 57
Confidence: high
The latest update failed to address the persistent inventory and navigation complaints, with users continuing to report that the app is unreliable and lacks transparency regarding subscription cancellation.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- The curated selection of clothing provides a balance between classic sophistication and modern trends for professional women
- Customer service representatives are described as empathetic and solution-oriented when resolving specific order issues for long-term members
Common complaints
- Inventory availability filters frequently show items that are not actually available in any size, wasting user time
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 57 reviews. Updated regularly.