High confidence · Latest 70 of 81 total reviews analyzed · Based on 81 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate long-term data persistence allows returning users to access historical records after extended absences, but report frequent application crashes during ticket creation and appointment scheduling disrupt field operations.
Rating: 2.7
Reviews: 81
Confidence: high
How did the latest release land?
Overall
2.8/ 5
★★★★★
(117)Current version
2.6/ 5
-0.2 vs overall
★★★★★★
(7)Main signal post-update: frequent application crashes during ticket creation and appointment scheduling disrupt field operations.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Long-term data persistence allows returning users to access historical records after extended absences
- “Users report successful access to multi-year data after returning to the platform”
- “Historical ticket information remains available for reference after long periods of inactivity”
Complaint
Common complaints
- Frequent application crashes during ticket creation and appointment scheduling disrupt field operations
- “Users report the app shuts down immediately when attempting to input appointment times”
- “Workflow interruptions occur consistently when adding new tickets or attachments”
Request
Most requested
- Full feature parity with the web interface to enable complete mobile ticket management
- “Users request the ability to edit text boxes and manage inventory directly within the mobile app”
- “Requests for a functional time clock and invoice creation tools to support field technicians”