Resident Portalv5.70.0

Released September 10, 2026Major

iOS Android

The latest major update resulted in a 0.32 star decline in average ratings, with Android users experiencing a significant 0.43 star drop. Technical friction in core financial tasks and UI regressions have overshadowed the intended feature additions. The release is currently classified as strongly negative due to persistent instability in payment and navigation flows.

What changed

New featureAbility to submit a Notice to Vacate directly within the app
New featureView estimated move-out charges where available
New featureAdded Plaid ACH support for renters insurance payments
UXImproved setup process for business bank accounts
UXEnhanced payment and maintenance user experiences
PerformanceImproved overall app performance and stability

Reception

28/ 100 impact scoreStrongly Negative

What worked

New feature
No positive user sentiment or rating recovery was observed following the introduction of Notice to Vacate submissions or Plaid ACH integration.

What didn't

UX
backfired
Payment and maintenance flow updates correlate with a 0.32 star rating decline and reports of failed payment method additions.
Performance
backfired
Stability efforts failed to prevent UI display errors and navigation issues reported by users post-update.

How it played out

Retrospective analysisOctober 23, 2026

The average rating declined by 0.32 stars following the update, driven primarily by payment processing failures and UI regressions on Android. Users report difficulty adding payment methods and unexpected account charges, which overshadow the intended improvements to the move-out and payment flows. Momentum is currently weakening as technical friction in core financial tasks persists post-release.

-0.32 ★

Sentiment shift

New complaints (3)

Payment method addition fails due to bugs in the latest updatemediumversion-tied

UI display errors and persistence issues hinder navigation after the updatelowversion-tied

Users report inaccurate charges appearing on accounts following the recent updatelowversion-tied

Marlvel takeaways

Prioritize a hotfix for payment processing bugs on Android, where the rating dropped by 0.43 stars.
Address UI persistence regressions that currently hinder navigation and account management tasks.
Investigate reports of inaccurate account charges surfacing immediately after the latest release.

Original release notes

• Submit a Notice to Vacate directly in the app.
• View estimated move-out charges, where available.
• Added Plaid ACH support for renters insurance payments.
• Improved business bank account setup.
• Enhanced payment and maintenance experiences.
• Improved overall app performance and stability.