High confidence · Latest 100 of 45.9K total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate ease of setup and use and international transfers, but report account freezes and closures and poor support accessibility.
Rating: 4.9
Reviews: 45.9K
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(45.9K)Current version
4.9/ 5
+0.2 vs overall
★★★★★
(2.6K)Main signal post-update: ease of Setup and Use.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Setup and Use
- “Simple to setup and easy to navigate”
- “App is intuitive”
- International Transfers
- “Best bank... to deal with international exchange”
- “Fast wire transfer delivery”
Complaint
Common complaints
- Account Freezes and Closures
- “Freeze and terminate your account out of the blue without any explanation”
- “Block my account for almost 2 weeks”
- Poor Support Accessibility
- “They can only chat to you not email or call you”
- “No way to chat/speak with a human being”