The RIU Hotels & Resorts app is a travel management tool designed to streamline the guest experience from booking to on-site stay. It enables users to manage reservations, perform mobile check-ins, and access hotel-specific services like restaurant and spa bookings directly from their mobile devices.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For Current and prospective guests of RIU Hotels & Resorts seeking to manage their travel bookings and on-site hotel services digitally.
What does it look like?
Key features
Allows users to search for destinations, book stays, and modify existing reservation details.
Enables guests to bypass front desk queues by checking in directly through the application.
Provides direct communication with reception and the ability to book spa services and restaurant tables.
Centralizes access to facility details, activity schedules, show times, and restaurant menus.
How much does it cost?
Velocity
Intense developmentShow more...
5 versions in history. Development pace: intense.
Who built it?
Riu Hotels & Resorts
3 apps tracked · Travel
Riu Partner Club
RIU Hotels & ResortsUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for RIU Hotels & Resorts
How's the Travel market?
The rivals identified
By Marriott International
Both apps target travelers managing bookings and on-site hotel services, with Marriott Bonvoy competing for the same guest segment through a portfolio of 9,000 properties.
- Marriott Bonvoy provides a digital key for room access, a feature absent in the RIU app.
- Marriott Bonvoy integrates direct staff chat for service requests, while RIU uses standard request workflows.
- Marriott Bonvoy manages 30 brands in one interface, whereas RIU focuses on its own property portfolio.
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Hotwire: Last Minute HotelsContender
ALL Accor - Hotel bookingContender
Meliá: Book hotels and resortsContender
Iberostar Hotels & ResortContenderShow 2 more
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for RIU Hotels & Resorts
Where is it heading?
Bottom line
While the app offers a comprehensive suite of digital concierge features, user feedback highlights significant technical instability and localization issues that impact the guest experience.
Report last updated