High confidence · Latest 61 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Recent user voice shows a upset sentiment. Users appreciate competitive pricing models historically provided a viable alternative to dominant market leaders for budget-conscious riders, but report systemic failure to locate available drivers consistently leaves users stranded regardless of time or location and unresponsive customer support channels fail to address refund requests or service complaints after failed bookings.
Rating: 2.8
Reviews: 99
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Competitive pricing models historically provided a viable alternative to dominant market leaders for budget-conscious riders
- “Users previously valued the lower cost compared to major competitors”
- “Some riders switched to the service specifically for better pricing”
Common complaints
- Systemic failure to locate available drivers consistently leaves users stranded regardless of time or location
- “Multiple reports of zero driver availability across various cities”
- “Users describe the service as non-functional for booking rides”
- Unresponsive customer support channels fail to address refund requests or service complaints after failed bookings
- “Users report no response from support after being charged for cancelled rides”
- “Communication channels are described as non-existent or automated”