Salud Andalucíav4.0.0

Released March 23, 2026Major

iOS Android

The latest major update introduced a virtual health card, which users praise for centralizing records and prescriptions. However, technical instability, including persistent authentication failures and crashes, caused the Android rating to drop from 5.0 to 3.22. The release currently carries a negative impact due to these barriers preventing access to core functionality.

What changed

New featureIntroduction of the Virtual Health Card for mobile devices
New featureDigital identification at health centers using the virtual card
New featureAbility to withdraw medication at pharmacies via the virtual card

Reception

28/ 100 impact scoreStrongly Negative

What worked

New feature
Users value the centralized access to health records and prescription reordering provided by the virtual health card.

What didn't

UX
backfired
Authentication failures and frequent application crashes following the update caused a 1.78 star decline in the Android rating.

How it played out

Retrospective analysisAugust 27, 2026

The Android rating declined by 1.78 stars following the introduction of the virtual health card. While users appreciate the centralized access to prescriptions and records, persistent login failures and application crashes significantly hinder the utility of the new features. The overall sentiment is currently weakening due to these technical barriers.

-1.78 ★

Sentiment shift

New praises (1)

Centralized access to health information and prescription reordering functionalitymediumversion-tied

New complaints (3)

Authentication failures and session expiration errors prevent consistent access to health recordshighversion-tied

Application instability and frequent crashes disrupt the user experience during navigationmediumversion-tied

High data entry requirements for each session create friction in accessing personal informationlowversion-tied

Marlvel takeaways

Prioritize stability patches for authentication modules to resolve session expiration errors reported by users.
Reduce friction in the login flow to address complaints regarding excessive data entry requirements.
Investigate the root cause of application crashes occurring during navigation to restore the baseline user experience.

Original release notes

Con la descarga de la app Salud Andalucía, las personas con cobertura sanitaria pública en Andalucía pueden tener su Tarjeta Sanitaria Virtual en el móvil. Con ella podrán identificarse en centros sanitarios y retirar su medicación en las farmacias